1. Do we accept health insurance?

No, we do not. However, if you choose to do so, you may submit your charge sheet to your insurance company for potential reimbursement (paid directly to you), or for application toward your deductible (“out of pocket” expenses), since we are considered “out of network” providers.*

  • For further information as to why, please click on the link: HERE

2. No shows, late cancellations, and last minute rescheduling

Please be aware that we have fees for no-shows, cancellations, and rescheduled appointments made within 24 hours of your appointment time. For initial appointments, the fee is $80 to cover the provider’s and healthcare team’s time. For existing patients, the fee is $50. We understand this can be frustrating, but it’s important to respect the time of our medical team. However, we acknowledge that emergencies happen. If you experience an emergency, please contact us at hello@avivahealthwellness.com or send us a message through your patient portal, and our scheduling team will assist you.


Bioidentical hormones are produced in compounding pharmacy labs using plant sources that precisely match the molecular structure of the hormones naturally produced by our bodies. This fundamental characteristic distinguishes bioidentical hormones from synthetic ones.

Bioidentical hormones fit perfectly into the receptor sites on our cells, providing specific instructions for different types of cells, such as bone cells or heart cells. Sex hormones, otherwise known as sex steroid hormones, are made by the body for essential optimal function in every cell of our body. For example, testosterone acts as a primary fat burner within our cells. As we age and experience a decline in these hormones, weight gain can become more common.

4. What does bioidentical even mean?

The term “bioidentical” means that the hormones in the hormone medication are chemically identical to those produced by the body. At the molecular level, this means that the hormone that is replaced is exactly what your body naturally produces. Synthetic hormones, on the other hand, have slightly different molecular structures. Your body has hormone receptors that act like locks and hormone molecules act as keys. Synthetic molecules may not fit correctly into these locks, leading to differences in how they function in the body, often with negative effects.

Perhaps you wonder why pharmaceutical companies produce synthetic hormones with these structural differences. The reason is that it is the only way they can patent them. Bioidentical hormones, which are identical to naturally occurring hormones, cannot be patented.

5. Who may benefit from using bioidentical hormones?

Bioidentical hormone replacement therapy offers benefits to men and women of different ages who are dealing with hormonal imbalances. Each treatment plan is tailored to the unique needs of the individual. In order to make an informed decision about the right therapy, it is important to fully understand all possible treatment options. It is also essential to understand how bioidentical hormone therapy can have a positive impact on your overall health and well-being.

6. Where and how do patients get their labs?

We have several options available to you. We are always trying to make things as convenient as possible.

  • Schedule your labs to be drawn at Aviva. We use Bioreach lab systems (cash pay only). Lab results typically back in 1-2 days.
  • Bioreach has the option to schedule a phlebotomist to come to you. Whether at work or at home. (extra fee of $75 for this service).
    • You would schedule this service through Aviva by calling the office. (cash pay only) Lab results typically come back in 1-2 days.
    • See pricing for both of the services above→ PRICING PAGE
  • Take your lab order (that we provide) to an outside lab.
    • If you use an outside lab source YOU are responsible for emailing/faxing/bringing your labs to your Aviva providers. DO NOT assume that they will send them to us…as this isn’t typically the case.
    • Outside lab sources MAY accept your insurance or offer cash pay options as well. You will need to contact the individual lab for this information.
    • Outside lab sources can take up to 2 weeks for labs to result. Please plan your lab review accordingly so we can go over your results AT the appointment. If the labs have not resulted you will be asked to reschedule.
    • Frequently used options:
      • Lab Corp:
        • 74 E Kimballs Lane, SUITE 250 –Draper, UT Phone: 801-523-5044
        • Bldg B Suite 50A, 1250 E 3900 S—Salt Lake City, UT Phone: 801-264-9675
        • Suite 112, 425 E 5350 S–Ogden, UT 84405 Phone : 801-475-7195
        • Ste 320, 520 Medical Dr–Bountiful, UT 84010 Phone: 801-296-2265
        • Suite 201, 2326 N 400 E—Tooele, UT 84074 Phone: 435-882-7106
        • Lower Level, 1900 N State St.–Provo, UT 84604 Phone: 801-377-2263
        • Suite 201, 295 S 1470 E–Saint George, UT 84790 Phone: 435-673-8266
      • Quest Lab Services:
        • 424 E 12300 S–Draper, UT 84020 Phone: 801-631-5470
        • 1660 W Antelope Dr. Ste. 230–Layton, UT Phone: 385-251-5957
        • 348 E. 4500 S. Ste 210–Murray, UT Phone: 801-573-2740
        • 377 N Fairgrounds Rd– Price, UT Phone: 435-299-0041